You can call us at 812-550-9044 from 9 am - 5pm EST or e-mail us at firstname.lastname@example.org
DO YOU HAVE A STORE LOCATION?
We don't have a physical store location for joelle + co, but our sister store, Single Thread Boutique, has two brick and mortar locations in Evansville and Huntingburg, IN. For more information please visit www.singlethreadboutique.com
WHO DO YOU SHIP THROUGH?
All free shipping orders are shipped through the USPS and your order can be tracked at www.usps.com. When your order has been shipped, you will receive a Shipping Confirmation e-mail with a tracking number and link for your records.
DO YOU OFFER EXPEDITED SHIPPING?
We offer several other shipping methods via USPS, Fedex, UPS, and DHL. Those rates are calculated at checkout and rates depend on your location and weight.
WHEN WILL MY ORDER SHIP?
Most orders are processed and shipped out within 1-3 business days.
WHAT IS YOUR RETURN POLICY?
To see our full return policy, please click here.
CAN I CHANGE MY ORDER?
If your item is still "Processing" you may call our Customer Service to attempt to change an item in your order. Based on selection and availability, an exchange may not be possible. Once your order's status is changed to "Complete" we can no longer change it.
THE ORDER I RECEIVED IS INCORRECT.
If you received an incorrect item from your order, please call or e-mail us at email@example.com with your Name, Order #, and a description of the situation. We are happy to help and make this mistake correct.
I RECEIVED A DAMAGED ITEM.
We try to carefully inspect every item before shipment, but if you believe the item you received is damaged, please e-mail us at firstname.lastname@example.org with your Name, Order #, and a photo of the damage along with a photo of the original tags attached. We will be happy to assist in this situation and correct any mistakes.
HOW DO I RETURN MY ITEMS?
We do not need to be notified of any return(s) prior to you sending them to us. Returns must be postmarked within 30 days of the order date. All items in the return must adhere to our FULL return policy and be received in original, unused condition with all original tags ATTACHED and the original invoice or a copy of the invoice with the return form. If you can't locate the original invoice, please print and include a copy of the order confirmation e-mailed to you. Returns received without the original invoice and return form will be delayed in received store credit.
All you need to do is click the "Return Label" link at the bottom of this page or click here to generate your Return Label.
If you are within the dates of the return policy and are having issues with generating a return label, please e-mail us at email@example.com for assistance. Please include your Name, Order #, and a description of the issue.
WHEN WILL I GET MY STORE CREDIT?
Once your item/s are received and everything is correctly returned, we will issue a store credit within 48 hours during our operating hours of Monday - Friday 9 am - 5 pm EST.
WILL I BE NOTIFIED WHEN MY STORE CREDIT IS ISSUED?
Of course! We wouldn't leave you hanging like that. Once your store credit is issued, you will receive an e-mail notification from us to the e-mail address attached to the original order. Store credit's are issued within 48 hours of receiving the item/s and insuring they fall under our Return Policy.
WHY DIDN'T I RECEIVE STORE CREDIT?
Unfortunately, if you sent back item/s that don't adhere to our Return Policy they will not be accepted for store credit. Also, any items noted as FINAL SALE, items without tags, damaged items, accessories & jewelry, and items that are 30% off or more are not eligible for return and will not be accepted for store credit.
Please see our full RETURN POLICY here.